Shipping Policy
Shipping Policy
Key Information
- Order Cut-Off Time: 04:00 PM (GMT/BST)
- Order Processing Time: 1–2 business days (Monday to Friday)
- Shipping Transit Time: 3–10 working days (Monday to Friday)
- Total Delivery Time: 4–12 business days
Contact & Business Information
If you have any questions regarding shipping, you can contact us using the details below:
Store Name: Ashrowe
Company Name: Wolswijk Stukadoorsbedrijf
Company Number: 71731237
Email: support@ashrowe.com
Phone: +44 1325 796620
Customer Service Hours:
Monday to Friday, 09:00 – 17:00 (GMT/BST – London time)
Company Address:
Hertogstraat 10, 2405ZH, Alphen aan den Rijn, Netherlands
Warehouse Address:
130 Third Avenue, Handsworth, Birmingham, B9 5RL, United Kingdom
Shipping Overview and Costs
Orders are shipped within the United Kingdom.
Shipping costs are calculated at checkout.
The total amount payable is displayed before order confirmation.
Order Processing
After placing an order and successful payment authorisation, you will receive an order confirmation email.
Orders are processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Delivery Address Responsibility
You are responsible for ensuring that your delivery address is complete and accurate at checkout.
We are not responsible for delays or delivery issues resulting from incorrect or incomplete address details.
Possible Shipping Delays
Delivery delays may occur due to circumstances outside our control, including:
- High order volumes
- Public holidays
- Weather conditions
- Carrier disruptions
If your order has not arrived within the estimated delivery timeframe, please allow an additional 3 business days.
If your order has still not arrived after this period, contact us at support@ashrowe.com
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@ashrowe.com
Cancellations are only possible before an order has been dispatched.
Once an order has been shipped, cancellation is no longer possible, and the return process must be followed after delivery.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us at support@ashrowe.com and provide your order number along with clear photographic evidence where applicable.
Eligible cases will be reviewed and resolved in accordance with your consumer rights.