FAQ
When will my order be delivered?
Orders are processed within 1–2 business days (Monday to Friday). Delivery typically takes 3–10 working days (Monday to Friday) after dispatch.
Delays may occur due to factors such as high demand, holidays, weather conditions, or carrier disruptions. If your order has not arrived within the expected timeframe, please allow an additional 3 business days before contacting us.
Can I Return my product?
Yes, you can request a return within 30 days of receiving your order, provided the item meets the return conditions.
I would like to speak with the customer service. How can I get in touch?
You can email and call us. We are there for you 24/7, every day.
You can visit us in Canada:
123 example St.
Ottowa, Canada
What can I do if my item (or part of it) is damaged?
Return shipping costs are the customer’s responsibility if you change your mind. If the item is damaged, defective, or incorrect, return shipping costs will be covered by us.
Can I cancel my order?
Orders can only be cancelled before they have been dispatched. Once an order has been shipped, cancellation is no longer possible and the return process must be followed after delivery.
Contact & Business Information
If you have any questions regarding these Terms, you can contact us using the details below:
Store Name: Ashrowe
Company Name: Wolswijk Stukadoorsbedrijf
Company Number: 71731237
Email: support@ashrowe.com
Phone: +44 1325 796620
Customer Service Hours:
Monday to Friday, 09:00 – 17:00 (GMT/BST – London time)
Company Address:
Hertogstraat 10, 2405ZH, Alphen aan den Rijn, Netherlands
Warehouse Address:
130 Third Avenue, Handsworth, Birmingham, B9 5RL, United Kingdom