Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
You can place an order by selecting a product, adding it to your cart, and completing the checkout process.
Can I cancel my order?
Orders can only be cancelled before they have been dispatched. Once an order has been shipped, cancellation is no longer possible and the return process must be followed after delivery.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email after your purchase has been successfully completed.
Shipping
How long does delivery take?
Orders are processed within 1–2 business days (Monday to Friday). Delivery typically takes 3–10 working days (Monday to Friday) after dispatch.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
What if my order is delayed?
Delays may occur due to factors such as high demand, holidays, weather conditions, or carrier disruptions. If your order has not arrived within the expected timeframe, please allow an additional 3 business days before contacting us.
Returns & Refunds
Can I return my order?
Yes, you can request a return within 30 days of receiving your order, provided the item meets the return conditions.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility if you change your mind. If the item is damaged, defective, or incorrect, return shipping costs will be covered by us.
When will I receive my refund?
Refunds are processed within 7 days after approval and are issued to the original payment method where possible.
Payments
What payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, and Shop Pay. Available methods are shown at checkout.
What happens if my payment fails?
If your payment is unsuccessful, you will be notified during checkout. You can try again or use a different payment method.
Products
Are all products available online only?
Yes, products are available through our website.
Can product details vary?
We aim to display product information accurately. However, slight differences may occur depending on device display settings.
Contact
How can I contact customer support?
You can contact us using the details below:
Email: support@ashrowe.com
Phone: +44 1325 796620
Customer Service Hours:
Monday to Friday, 09:00 – 17:00 (GMT/BST – London time)
Business Information
Store Name: Ashrowe
Company Name: Wolswijk Stukadoorsbedrijf
Company Number: 71731237
Company Address:
Hertogstraat 10, 2405ZH, Alphen aan den Rijn, Netherlands
Warehouse Address:
130 Third Avenue, Handsworth, Birmingham, B9 5RL, United Kingdom